YOU MAY NOT Want To Buy The Samsung G80SD Odyssey

BURN IN WARRANTY UPDATE!! Ok so a number of you have commented saying you were told burn in IS covered but as you can see at the 9:55 mark, I was told word for word "I'm afraid burn in is not covered in the 3 years warranty". Before posting this video I had no idea that Samsung was telling some people yes and others no, but now that I'm aware I wanted to make an effort to get to the bottom of it. Before we get to that I just want to say to those stating I'm purposely lying to use it as clickbait, I do everything I can to keep my videos honest and transparent and in no way would purposely deceive my viewers, that would only cast a negative light on my channel I've worked so hard to build.

So, (ready for a book?) I chatted twice on the Samsung G80SD page and spoke to a support rep and a supervisor using the customer service number's text with an agent option. I have screenshots for everything, but here's how it went.

Chat agent Steve: I asked "There is much misinformation out there regarding the G80SD's 3 year warranty, does it cover burn in or not?" Steve replied "The warranty for the Samsung G80SD monitor covers manufacturing defects and malfunctions that occur during daily use. However, it's important to note that burn-in is not typically covered under warranty as it is considered a result of prolonged static image display. Burn-in can occur when static images are displayed for extended periods of time, causing permanent damage to the screen." That's word for word what I was told by the 1st chat agent.

Chat agent Kavya: I asked "Quick question, does the G80SD 3 year warranty cover burn in?" Kavya replied "Yes. The monitor has the 3 years warranty." I then replied "I know it has a 3 year warranty but does that specifically cover burn in? Because I've asked twice before and both reps told me no." Kavya replied " Yes. Burn in does not covers under warranty" (Huh?) " It isn't explicitly stated, but we guarantee burn in protection for normal use. Samsung continuously innovates our Monitor OLED panels to prevent burn-in. Our Monitor OLED panels use pixel shifting and panel refresh to prevent burn-in, especially with still images. These technological improvements mean you can use your monitor without worrying about burn-in." So I replied " Ok so to be clear, burn in is or is not covered?" Kavya replied "Burn in is not covered. But it has the features which will prevent the burn in issues." A whole lot of confusion there, right? I wasn't satisfied so I decided to call support.

Phone text agent Devi: I started the convo: "Hey Devi, so there's a lot of miscommunication going around with the G80SD and it's 3 year warranty. Some reps say it covers burn in and some say it doesn't. Does the 3 year warranty cover burn in specifically?" Devi replied "Could you please elaborate when you say burn?" I replied "Burn in is when static images burn into the OLED screen." Devi replied "Just to confirm is there any burn smell or smoke coming from the TV?" (Oh boy) I replied "No, on OLED monitors like the G80SD images can "burn in" into the screen so that the image never goes away. If this happens, will the 3 year warranty cover that?" Devi replied "My bad please help me with the monitor screen picture" (My bad? I thought this was a Samsung Pro, not a Samsung homeboy lol and why am I educating the Pro on what burn in is?) I asked for a supervisor at this point since Devi didn't know what I meant.

Phone text with supervisor Upender: I started with "Does the 3 year warranty on the G80SD cover burn in?" Upender replied "Samsung provides 12 months of warranty from the date of purchase. However, physical damages are not covered under warranty. Is there any physical or liquid damage on the monitor?" I replied "So it's only 12 months not the 3 years listed on the product page?" Upender replied "The warranty is vary from the model to model OR device to device. Your monitor may have the 3 years warranty. But as I stated above, physical damage are not covered under warranty." (They still think I'm talking about an actual burn smh) I replied " Burn in is when a static image burns into the screen of an OLED monitor, it's not physical damage." Upender replied "Could you please send me a picture of the monitor issue?" I replied "It's just a warranty question so I know if I should buy or not but no one is understanding what burn in is. Google OLED burn in." Upender replied "Let me check the information for you." sometime later… "Yes I have checked the monitor website details, and it will come with a 3 year warranty." I said "I know there's a 3 year warranty, does the 3 year warranty specifically cover burn in?" Upender says "Yes, it will cover as stated if not involved by any physical damage. I mean the monitor itself went to defective or burn in, yes it will cover." He's still talking about physical damage and I don't think he understood what I meant.

So at this point I asked for a US corporate number and was given an email. After all that I still don't have a definitive answer and I'm wondering if when people ask about burn in if these reps even know what they're talking about. I'm going to send an email to corporate and we'll see if I get a reply but I'm not holding my breath. My advice is unless it specifically states "3 year burn in warranty" on the product page, take anything you're told with a grain of salt. I'll follow up here if I get a reply from corporate.

Just got one with military discount for seven hundred and some change, and 300 samsung credit! Chaaachingggg! Even better part, local best buy has for pick up in 2 hours! We gaming tonight boys!

might I add that samsung's QC/QA is trash, I would steer clear unless you want stress fr

just order that with the price 845$ in my country. cant say no to it
and asus is around 1600$ in my country lol